India’s AirAsia carrier has been adjudged as world’s best low cost airline for the second consecutive year in the annual global survey conducted by London-based aviation consultants Skytrax. Almost 18 million travellers worldwide polled in the survey.
Dr Tony Fernandes, CEO, AirAsia Group said, “We are proud to be recognized as the world’s best for a second consecutive year. The Skytrax award is special to us because it is voted on by passengers. It reaffirms once again that we are the People’s Champion.”
AirAsia’s biggest strength lies in its consumer-friendly products and services, including low fares, a modern fleet, an extensive network and flight frequencies, convenient booking and payment channels, choose-your-own features for meals, seats and baggage allowances The airline is known for its constant innovations such as web bookings, web, mobile and kiosk check-in services; and the use popular interactive platforms such as YouTube, blog, Facebook and Twitter in communicating with guests.
